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FAQs

What is your return/exchange policy?

-Please reference our link for "Return Policy", found at the bottom of the home page. Contact us for more information regarding the Return Policy and Process if you have further questions.

 

How do I place a large order?

-If you are looking to place a large custom order for a bridal party, family occasion, or event, and are unable to complete through the website, please send an email to info@dappereye.com and one of our consultants will gladly assist you in completing this.  

 

How fast do you process orders?

-Orders are processed, packed, and shipped out on business days Monday - Friday, excluding holidays. Orders placed on weekends or holidays are processed the next business day. Please allow Dapper Eye up to 2 business days to process your order after it has been received.

 

How are orders shipped?

-We ship all orders via USPS (United States Postal Service). If your order has already been shipped, we are not liable for any issues that may arise such as theft, delay, or misplacement of your order. Please contact the Post Office to resolve any issues.

 

Do you provide tracking numbers for the orders?

-Yes, after you have placed your order. You will receive a confirmation email that your order has been received and is being processed. Once we ship out your order, we will send another email noting that your order has been shipped and will provide you with a tracking number. This allows our customers to know where your package is during its transit. Please keep in mind that once your order has been shipped, Dapper Eye is not responsible for stolen, damaged, or misplacement of orders.  For complete information regarding Shipping, please reference our link for "Shipping", found at the bottom of the home page.

 

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.

 

Dapper Eye prides itself on customer satisfaction. Please contact us if you have any questions about any of our products. We will respond to your email inquiries within 48 hours.